Shipping Policy

Your Shopping Experience is Our Top Priority

At MOOOIHOME, we prioritize your satisfaction by offering tailored shipping and delivery options to meet your needs. Choose from our exclusive services to ensure a seamless and pleasant delivery experience.

Delivery Options

White Glove Service

For a premium delivery experience, choose our White Glove Service:

• Personalized Scheduling: Tailored to your convenience.
• Professional Handling: Expert furniture placement and setup.
• Comprehensive Care: Includes unpacking, assembly, and debris removal.
• Service Fee: $199.

Opt for White Glove Service if you prefer an all-inclusive delivery with a professional setup.

Curbside Delivery

For a more budget-friendly option, consider Curbside Delivery:

• Easy Pickup: Collect from the curb or parking lot.
• Contactless Convenience: Safe and hassle-free.
• Free for Orders Over $2,000.
• Fee for Orders Under $2,000: $99.

Choose Curbside Delivery for a quick, contactless pickup if you prefer to handle assembly yourself and save on delivery costs.

Shipping Rates

• Orders Over $2,000: Enjoy FREE SHIPPING.
• Orders Between $1 and $1,999: A flat fee of $99 applies.
• White Glove Service: Available for $199 per order at checkout.

Tracking and Delivery

We ship to the USA & Canada, except for Hawaii, Alaska, Puerto Rico and Nunavut.

When you place an your order with us, your confirmation email will contain the lead time. As soon as your order has been shipped you will also receive a shipment notification email that will contain tracking information with an ETA for delivery. If you have not received these emails to your inbox you may need to check your spam or promotions folder.

You can also log into your account* and view the "my orders" page to check your order status.

For special delivery requests, contact us immediately after placing your order so we can accommodate your needs.

Manufacturing Time

We strive to deliver your Moooi Home creation as quickly as possible without compromising on craftsmanship. Check your Order Confirmation email for the most accurate manufacturing time. If you have an urgent need, let us know, and we’ll do our best to expedite the process.

Shipping Time

Standard orders take approximately 4-5 weeks (including design confirmation, manufacturing, and quality inspection). Note: Custom or irregular designs may extend the cycle to 5-7 weeks.

Ocean freight to the United States and Canada: approximately 5-7 weeks.

Truck delivery within the U.S and Canada. : approximately 1–5 business days (calculated from the completion of customs clearance).

Order Status & Tracking

You’ll receive a confirmation email with tracking details once your order ships.  You could reach out to us via online chat or Email at service@moooihome.com.

Shipping Address Changes

If you need to update your shipping address after placing an order, contact us immediately. Address changes are challenging once a shipment is on its way, but we’ll assist if possible. You may be responsible for any rerouting charges.

Receiving Your Order

Inspect your package upon arrival to ensure it hasn’t been damaged. If your Moooi Home product is damaged, contact us within 48 hours of delivery.

Packaging for Returns

To return an item, use the original packaging and padding materials. Returns within 90 days require original packaging; otherwise, additional costs may apply.

In Case of Damage or Defect

If you encounter damage or defects, take photos of the issue (including packaging) and email them to service@moooihome.com within 48 hours of delivery. We’ll address the issue promptly.

Missing Parts

If any parts are missing from your order, contact us immediately so we can resolve the issue swiftly.