Product Care

Best practice for any piece of furniture takes a general precaution towards unusual environments. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Surfaces should be covered when possible to prevent obvious damage. Use coasters and mats under glasses and hot dishes. Please be aware that heavily dyed fabric, like dark wash denim, can transfer to your furniture and cause discoloration.

Why is my furniture uneven?

If your furniture appears to be uneven, check that your floor is level. Many pieces have adjustable bases to accommodate this.

• Ceramic

  +

  Regular Care

  Our ceramic is a high-strength, dirt-resistant material. This material does not need to be deliberately maintained when used outdoors. Pay attention to avoid external bumps, particularly on the glazed surfaces, and scrub regularly. Use a slightly damp cloth to clean as needed and wipe dry to maintain the overall appearance of the product. Avoid leaving the product exposed to extreme cold temperatures.

  Stains

  If any stains or spots appear, you may clean with detergent, toothpaste, or a weak acid detergent to remove the stain. Spot test in a discrete area first. Do not scrub. For any stubborn or difficult stains please consult with a furniture specialist for professional advice.

• Glass Fiber Concrete

  +

  Regular Care

  For regular maintenance, clean with a mild detergent and water. Do not powerwash or sandblast. Do not use metal fiber brushes to clean or scrub the surfaces as they may leave stains or residue on the surface.

  Stains

  If stains or spots appear, blot up as much of the spill as possible. If a cleaner is needed we recommend using a mild cleaning solution and spot test in a discrete area before applying to the entire surface. For any stubborn stains we recommend consulting with a furniture specialist for professional care.

  Do not use traditional heavy acid cleaners, which are formulated and may be suitable for commercial concrete installations or pool servicing. These acids are too caustic for use on outdoor concrete furniture. Use pH wipes. These are wipes that are sold in hardware, and sometimes grocery stores. They come pre-moistened and are designed to be gentle on natural stone surfaces. One benefit of these wipes is that they are so gentle that you can use them to wipe down your countertops on an everyday basis without sustaining any damage. They may also be sold under the label “pH-neutral wipes” or just “stone countertop wipes.” You can also simply dust your countertops with a dry cloth.

• Marble

  +

  Our Marble tables have two coats of waxy sealant which will provide basic protection; however, due to the porous nature of marble we advise you to be cautious with any spillages. A common assumption is that marble sealers "prevent" stains. This isn't exactly accurate as a sealer only slows the natural rate at which a stone absorbs a liquid. Sealant does not prevent etching. This is physical damage to the stone and we therefore recommend using coasters, place mats or other surface protectors and avoiding contact with acidic and alkaline foods as best as possible. To protect and maintain our Marble product, we recommend purchasing a special marble cleaner and an additional sealant, both available at most hardware stores. We recommend re-sealing our Marble tables every 1 - 3 years. You can have it sealed either professionally or by yourself.

  For more tips on how to clean and seal marble:

  https://www.wikihow.com/Clean-Marble

  https://www.countertopspecialty.com/granite-sealer.html

• Terrazzo

  +

  Regular Care

  Our terrazzo is a durable, UV-resistant material that can withstand high (+50°C / 122°F) and low (-50°C / 122°F) temperatures. We recommend covering surfaces if left outside for long periods. For regular maintenance, use a slightly damp cloth to wipe as needed and wipe dry to maintain the overall appearance of the product.

  Stains

  If stains or spots appear, blot up as much of the spill as possible. If a cleaner is needed we recommend using a soft cloth with an environmentally friendly, neutral PH cleaning solution and spot test in a discrete area before applying to the entire surface. For any stubborn stains, we recommend consulting with a furniture specialist for professional care.

• Travertine

  +

  Regular Care

  Our travertine is a durable, UV-treated surface that is sealed with oil. This material can withstand high (+60°C /140°F) and low (-60°C /140°F) temperatures. For regular maintenance, we recommend wiping the surface with a soft cloth.

  Stains

  If stains or spots appear, blot up as much of the spill as possible. If a cleaner is needed we recommend using a soft cloth with an environmentally friendly, neutral PH cleaning solution and spot test in a discrete area before applying to the entire surface. For any stubborn stains, we recommend consulting with a furniture specialist for professional care.

• Teak

  +

  We recommend covering outdoor furniture if left outside for long periods. To maintain the golden tone of the teak, we recommend sealing the teak with a sealer. Wipe down any spills immediately with a dry towel. If a stain occurs gently sand down the stain with sandpaper. Once a month, use a soft bristle brush to clean the teak. Rinse thoroughly after cleaning and place furniture in a sunny area to dry. Do not allow teak to sit in the shade for too long as it will retain moisture and mildew will eventually develop. Spot test cleaners to ensure there will be no discoloration. Over time a grey patina will naturally develop if it is not sealed or is exposed to the sun for long periods of time.

• Acacia

  +

  Clean Acacia wood regularly with a soft, dry or slightly damp cloth to remove dust and debris, avoiding excess moisture to prevent swelling. For deeper cleaning, use a mild soapy solution or wood-specific cleaner, and treat outdoor furniture monthly with a vinegar-water mix (1:3) if needed. Every 6–12 months for indoor use, and 3–6 months for outdoor, lightly sand with fine-grit sandpaper (P320) and reapply a thin layer of maintenance or protective oil, allowing it to absorb and dry completely. Avoid prolonged exposure to direct sunlight, high heat, or moisture, and use coasters, placemats, or protective covers to help maintain the wood’s finish and longevity.

• Wood

  +

  Once a month, surface clean with a soft cloth and quality cleaner specified for wood along the grain according to the manufacturer’s instructions. Twice a year, polish with a quality wooden furniture polish. Do not use aerosol cleaners or polishes, or oil-based, wax or abrasive polishes. If stains occur, blot immediately and apply a non-aerosol, non-abrasive wood cleaner according to the manufacturer’s instructions. Spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist.

• Chatou Boucle

  +

  85% polyester, 15% acrylic

  20,000 Double Rubs

  Regular Care

  Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

  Stains

  Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care.

• Corduroy Velvet

  +

  92% polyester, 8% nylon

  40,000 Double Rubs

  Water-repellent

  Regular Care

  Vacuum regularly to maintain longevity. Dry clean or hand wash with cold water and neutral detergent. To avoid fading and deformation of the fabric do not machine wash or use bleach and ensure the detergent is washed thoroughly with water after to avoid watermarks.

  RStains

  For stains, blot up and spot clean stains only with a clean, dry cloth. For large or stubborn stains, please consult with a furniture specialist for professional care.

• Cotton Velvet

  +

  100% polyester

  40,000 double rub count

  Regular Care

  Dry/steam clean only. Vacuum for regular care. See professional for stains and annual maintenance. Also, due to the velvet’s distinctive pile direction, lightly brushing the fabric in the same direction will help maintain a smooth, refined appearance over time.

  Stains

  For stains, blot up and spot clean stains only with a clean, dry cloth. For large or stubborn stains, please consult with a furniture specialist for professional care.

• High-end velvet

  +

  100% polyester

  50,000 Double Rubs

  Regular Care

  Dry/steam clean only. Vacuum for regular care. See professional for stains and annual maintenance. Also, due to the velvet’s distinctive pile direction, lightly brushing the fabric in the same direction will help maintain a smooth, refined appearance over time.

  Stains

  Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care.

• Microfiber Leather

  +

  60% polyurethane, 40% nylon

  100,000 Rubs per Martindale Method

  Regular Care

  Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

  Stains

  Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care.

• Modern Felt

  +

  100% polyester

  30,000 double rub count per Wyzenbeek Method

  Regular Care

  Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

  Stains

  Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care.

• Performance Linen

  +

  100% polyester

  40,000 double rub count

  Regular Care

  Vacuum regularly to maintain longevity. Dry clean only. To minimize fading, avoid placing your upholstered furniture in direct sunlight.

  Stains

  For stains, blot and spot clean only with a clean, dry cloth. Do not rub. For large or stubborn stains, please consult with a furniture specialist for professional care.

• Plush Velvet

  +

  100% polyester

  50,000 double rub count per Wyzenbeek Method

  Regular Care

  Dry/steam clean only. Vacuum for regular care. See professional for stains andannual maintenance. Also, due to the velvet’s distinctive pile direction, lightly brushing the fabric in the same direction will help maintain a smooth, refined appearance over time.

  Stains

  Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care.

• PU Leather

  +

  100% vegan leather

  100,000 Rubs per Martindale Method

  Regular Care

  Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

  Stains

  Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care.

• Shearling

  +

  100% polyester

  50,000 rub count

  Regular Care

  Regularly brush off any dirt or debris with a soft-bristle brush. Vacuum periodically to bring loft back to fabric. Avoid using harsh chemicals, solvents, or abrasive cleaners, as they can damage the shearling. Keep out of direct sunlight.

  Stains

  Blot spills immediately. For light soiling, use cold water with a damp cloth or sponge to gently spot-clean the affected area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care.

• Venice Vegan Suede

  +

  50% recycled polyester, 50% polyester

  15,000 Double Rubs

  Regular Care

  Vacuum regularly to maintain longevity. Clean with Sofa Cleaner or dry clean only.

  Stains

  For stains, blot up and spot clean stains only with a clean, dry cloth. Do not rub. For large or stubborn stains, please consult with a furniture specialist for professional care.

• Vintage Velvet

  +

  100% polyester

  30,000 double rub count per Wyzenbeek Method

  Regular Care

  Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

  Stains

  Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. If a cleaner is needed we recommend using an all natural mild upholstery cleaner and spot testing in a discrete area. For large or stubborn stains, we recommend dry cleaning or consulting a furniture specialist for professional care.

• Microfiber Leather

  +

  Dust with a dry cloth for regular care. Avoid over sun exposure and isopropyl alcohol. If stains become apparent use a non-abrasive leather cleaner with a soft cloth to gently wipe in a circular motion. Do not spot clean; wipe the entire surface area and then dry with a clean cloth. Do not use saddle soap, abrasive cleaners or detergents or ammonia. If necessary, use non-abrasive leather cleaner but spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a furniture specialist

• Mulberry Charmeuse Silk

  +

  100% mulberry charmeuse silk

  50,000 rub count

  Mulberry Charmeuse Silk

  Machine wash cold on gentle cycle. Do not bleach. Use mild wash detergent. Tumble dry low. Iron low. Do not dry clean.

• Organic Bamboo

  +

  Woven fabric in 100% viscose from bamboo fiber

  Regular Care

  Machine wash cold on gentle cycle. Do not bleach. Tumble dry low. Iron low. Do not dry clean.

• Paper Cord Seating

  +

  The paper cord seating is lightly waxed to prevent general discoloration and resistance; however, it is not fully invincible to stains, particularly of wine and oil. Unfortunately, there is no specific cleaning product available on the market for paper cord material. Our recommendation, in the event of a spill, is to clean immediately using a damp white cloth to wipe off the stain as best as possible. Never use harsh soaps or cleaning liquids as they can damage the material. You may consider using plain soap flakes dissolved in water as a simple cleaning solution.

  Cane Seating

  The cane seating is a synthetic, pre-woven material that can be cleaned with water. Regularly use a soft cloth to remove dust. For stains use a soft brush dipped in baking soda water and gently brush to remove the stains. Do not use chemical solutions, lacquer, resins, or a thinner. Never use metal or hard objects to poke through the cane.

  For more information on this method, please refer to:https://www.wickerwoman.com/articles/cane-furniture-care

• 100% Natural Jute Rugs

  +

  Regular Care

  Vacuum regularly to maintain longevity. Do not beat or use a beater brush during cleaning as it may cause damage. Shedding of loose fibers may occur during the first few months, however, this will diminish over time. Loose threads should be trimmed with scissors. Do not pull the loose threads. Rotate or reposition your rug every few months for even surface wear and to extend its lifespan. An annual deep cleaning will keep it looking its best. We recommend taking your rug to a professional carpet cleaner for professional care. Do not use if wet and do not leave under direct sunlight.

  Stains

  If any spills occur, remove immediately by blotting the spot with a clean, dry, white cloth and press firmly around the spill to absorb as much liquid as possible. Spot clean stains only with a clean, dry, white cloth and cold water. Allow the spot to dry for 24 hours after cleaning. Do not rub or use soap/detergents with high chemical substances. For large or stubborn stains, please consult a furniture specialist for professional care.

• 100% Viscose Rugs

  +

  Made in Turkey

  Regular Care

  Vacuum regularly to maintain longevity. Do not beat or use a beater brush during cleaning as it may cause damage. Shedding of loose fibers may occur during the first few months, however, this will diminish over time. Loose threads should be trimmed with scissors. Do not pull the loose threads. Rotate or reposition your rug every few months for even surface wear and to extend its lifespan. An annual deep cleaning will keep it looking its best. We recommend taking your rug to a professional carpet cleaner for professional care.

  Stains

  If any spills occur, blot up the spill immediately with a clean dry cloth and press firmly to absorb the spill. To spot clean stains we recommend using a mild detergent for viscose with a microfiber cloth and gently scrub the stained area. Do not rub vigorously. For large or stubborn stains, please consult a furniture specialist for professional care.

• Outdoor Fabric

  +

  100% polyester

  Regular Care

  Use a soft brush to gently clean and wash regularly with a combination of one part neutral detergent and five parts cold water. Pat dry furniture after cleaning and then allow to fully dry for 2-3 hours before covering. Avoid exposing furniture to extreme heat or extreme cold temperatures. Do not machine wash, machine dry or dry clean furniture.

  Stains

  If stains or spots appear, you may wash with bleach and spot test in a discrete area first before applying to the entire piece.

• Outdoor Mesh

  +

  100% polyester

  Regular Care

  Use a soft brush to gently clean and wash regularly with a combination of one part neutral detergent and five parts cold water. Pat dry furniture after cleaning and then allow to fully dry for 2-3 hours before covering. Avoid exposing furniture to extreme heat or extreme cold temperatures. Do not machine wash, machine dry or dry clean furniture.

  Stains

  If stains or spots appear, you may wash with bleach and spot test in a discrete area first before applying to the entire piece.

• Outdoor Monogram Fabric

  +

  100% polyester

  Regular Care

  Use a soft brush to gently clean and wash regularly with a combination of one part neutral detergent and five parts cold water. Pat dry furniture after cleaning and then allow to fully dry for 2-3 hours before covering. Avoid exposing furniture to extreme heat or extreme cold temperatures. Do not machine wash, machine dry or dry clean furniture.

  Stains

  If stains or spots appear, you may wash with bleach and spot test in a discrete area first before applying to the entire piece.

• Cushions

  +

  Cushions may appear creased when removed from packaging upon arrival. When air begins to circulate, they will return to their original form. Fluff cushions weekly to keep them full and rotate regularly if possible.

• Hardware

  +

  Hardware may loosen over time. Check the stability of tables and chairs regularly to make sure all connections are tight. You may, from time to time, need to tighten bolts and other parts.