Store Policy

At Moooi Home, we strive to deliver your purchase with excellent service and flexibility, every time.

Moooi Home Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction.We offer a comprehensive service designed to handle every detail and give you a seamless experience.

We want to send your order to you as soon as possible on a day that works for you.For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order.Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business.Upon delivery, be available to accept the shipment during a scheduled 4 hour window period.If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you.Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork.There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available.If you have selected pick-up for your order, we ask that you to wait for a confirmation call from the warehouse before going to collect your order.While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit.Moooi home.com is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.

Standard Shipping

Standard Shipping includes a delivery to the threshold, described as the "first dry area" such as a garage or lobby/service area of a high-rise building.Please note Standard delivery does not include inside delivery, assembly, or removal of debris/ packaging.Signature is required for all deliveries unless shipped with UPS or small parcel carriers.Standard shipments have an estimated transit time of 4-5 weeks in Canada and the US.

White Glove Shipping

White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly, and removal of large packaging materials. If you are considering a return please request to keep the packaging. Please note, this service does not include the installation of wall mounts for products that use French Cleats, nor does it include the installation of light fixtures. White glove shipments have an estimated transit time of 5-6 weeks in Canada and the US.If you are considering a return please request to keep the original packaging.

Standard Shipping Cost Of All Products:

Free Shipping for Curbside Delivery

White glove delivery service includes bringing your items from the truck into your home, unpacking the merchandise and removing all packaging materials and debris (unrelated household waste removal not included). If you need white glove service, you can check the corresponding service option when you purchase the product or contact our customer service team. If this service is available, you need to pay an additional fee. Please note that with white glove service, the packaging will be remove and disposed of. In case you need to return the item, please retain the original packaging.

White Glove Delivery Pricing:

The white glove service fee is $199.

Note: White Glove service is not available for all products. Availability varies by item and delivery location. Please review our shipping policy or contact our customer service team for more details.Additionally, White Glove service is only available for residences with an elevator.

All Moooi Home products are made to order, with a standard production timeline of 4–5 weeks. Custom or irregular designs may extend the timeline to 6–7 weeks.

Pre-order and Custom

For pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process would be conducted within the estimated warehouse processing time of 1-4 business days.

Warehouse Processing

An order will require an estimated 1-4 business days for warehouse processing time prior to it's shipment. An email notification with tracking details will be sent as soon as the order ships from the warehouse.

Transit Lead Time

Standard Shipments and White Glove Shipments have an estimated transit lead time of 5-7 weeks in Canada and the US. Once the delivery company has picked up the order you will receive an email with the tracking information.

If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact form on our 'Contact Us' page prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Moooi Home's efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Moooi Home has full discretion on how the order's items are to be handled.

You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.

For purchases in the USA and Canada, the destination state, province or territory will determine the sales tax applied to your order.

Coupon codes and Vouchers are limited strictly to one per order. Trade Program discount cannot be applied in addition to promo codes.

Store credit cannot be applied to the order it is generated from and cannot be retroactively applied to a previous order.

A Voucher is valid for 6 months from the date it is received. A voucher can only be used for furniture, accent, and decor items on a future order and, under no circumstances, can the voucher be retroactively applied to an order.

Vouchers are not applicable to shipping charges or taxes. Vouchers hold no cash value and are not exchangeable for cash. The buying and selling of vouchers is restricted.

Vouchers are calculated from the order subtotal before shipping and applicable taxes and after discounts. Moooi Home Members Program vouchers cap at C$500. The voucher is sent out 30 days after delivery or pick up. Vouchers are valid for one-time use only and are not reinstated from canceled orders. If the full value of the voucher is not used the remaining balance is considered void. If an order containing a voucher is canceled, returned, or refunded the voucher is considered void.

The voucher value is a live balance and will be recalculated if any discounts or credits are applied to the order, including post delivery discounts for compensation or claims related issues.

If a coupon code or voucher was missing from an order that has already been placed, we must be notified within 72 hours or the coupon code/voucher cannot be added/adjusted. Coupon codes are not applicable to part(s) or partial orders.

Review credits and photo credits will be added to your account up to 3 business days after submitting your review.

These terms and conditions apply to all gift cards issued by Moooi Home ("we", "us", or "our"). By purchasing or using a gift card, you agree to the following:

Redemption Policy

Gift cards may only be redeemed for products sold at full Manufacturer’s Suggested Retail Price (MSRP).

Gift cards may only be redeemed for products sold at full Manufacturer’s Suggested Retail Price (MSRP).

Gift cards cannot be applied to any purchases that include discounts, member pricing, trade pricing, promotional pricing, or coupon codes.

We reserve the right to determine MSRP based on our most current published price list.

Gift cards may not be used in conjunction with member, trade, or other coupon codes/promotional offers.

Partial Redemptions

Partial redemptions are allowed. Any unused balance will remain on the gift card for future use, subject to these terms.

No Expiry

In accordance with British Columbia’s Business Practices and Consumer Protection Act, this gift card does not expire and will retain its full value until redeemed.

During certain promotions, we may offer complimentary gifts to enhance your shopping experience. Please review the terms and conditions below.

Eligibility and Claims

Gifts are available only with qualifying purchases and cannot be transferred, exchanged for cash, or redeemed separately.

Free promotional gifts are only available during the time of the promotion.

Complimentary or promotional gifts cannot be returned or exchanged individually.

If you return the qualifying purchase (e.g., a bedframe), the gift must also be returned in its original, unused condition. If not returned, the value of the gift will be deducted from your refund.

Sizing and Compatibility

Promotional bedsheets are designed to fit standard mattress sizes that match the bedframe purchased.

Fit issues related to non-standard mattresses are not eligible for claims.

Warranty Exclusion

Complimentary or promotional gifts are not covered under warranty.

By accepting a complimentary or promotional gift, you agree to the terms above. For any questions, please contact our customer service team.

Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices, additional carrier charges, and storage fees. Once a transaction has been completed, there will be a charge of 3% of the transaction amount for changing credit card information or the charge amount. Please note that for pre-orders awaiting back-ordered items, the full payment will be charged upon placement of the order. Coupons/discounts may be applied within 24 hours of ending, or up to 72 hours for price adjustments on orders that have already been placed, including product/sale price adjustments. Both the currency and tax for payments are based on the Shipping Address, if an order is shipping to Canada and the billing address is in the USA the card will be billed in CAD with provincial taxes and vice versa. Please note that additional admin/exchange fees may be charged by your credit card provider. We do not accept cheques with a billing address outside of the US or Canada.

While we will use our best efforts to fulfill all orders, Moooi Home cannot guarantee the availability of any particular product displayed on this Site. Moooi Home reserve the right to discontinue the sale of any product listed on this site at any time without notice. Our goal is to provide accuracy in all prices, delivery rates, and other information. All prices online are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict or cancel orders of any items for any reason and correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted).

Your use of this website, moooihome.com (“site”), is governed by the following Terms (“Terms”), as updated from time to time. The current version of these Terms is indicated below. These Terms constitute a legally binding agreement between you and Moooi Home.

User Warranties

In placing an order, you warranty that you are over 18 years of age, and that you are providing accurate, true and complete information, and that you have the authority to place the order.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. moooihome.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site except otherwise stated in our 5 year limited product warranty.

Indemnification

You agree to indemnify and hold harmless Moooi Home and moooihome.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.

Termination

We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.

Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use moooihome.com only with involvement of a parent or guardian. Moooihome.com reserves the right to refuse service, terminate accounts, remove or edit content and cancel orders at its sole discretion.